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These Terms & Conditions set out the rules that apply when you open an account, make deposits through bKash, Upay or Bank Transfer, and access any part of the bdok3 platform. Access and eligibility depend on your local law and the eligible regions we serve — please read these terms carefully before you start.
By creating an account on bdok3, you confirm that you have read, understood and accepted these Terms & Conditions in full. They form the complete agreement between you and us for every interaction on the platform — from browsing the lobby and placing bets, to depositing funds via bKash or Upay and requesting withdrawals through Bank Transfer. We may update these terms from time to time. When we do, we will notify you through a banner in your account dashboard or by the contact details you registered with. Continued use of the platform after a change takes effect means you accept the revised terms. If you do not agree, you should stop using the platform and contact our support team to close your account. Eligibility to use bdok3 depends on the laws of your local jurisdiction. It is your responsibility to check whether accessing this platform is permitted where you are located. We do not make any representation that the platform is lawful in every region. Any access from a jurisdiction where online wagering is restricted is entirely at your own risk, and we reserve the right to restrict or close accounts accordingly. These terms are written in English. In any conflict between a translated version and the English original, the English text controls.
Funds deposited via bKash are credited to your account wallet once the transaction is confirmed on our end. The limits and verification steps shown on the deposit screen at the time of the transaction apply.
Upay deposits follow the same wallet-crediting process. If a transfer shows as pending longer than expected, the transaction reference shown in your Upay app is the detail to provide when contacting support.
Bank Transfer withdrawals are processed to the account details you have verified under your profile. Processing is subject to the bank's own schedule; the timeline shown in your withdrawal history reflects when we initiated the transfer.
Not every aspect of using bdok3 falls under a single rule. These terms draw clear lines between what we govern directly and what sits outside our control. Knowing the scope helps you understand exactly who is responsible for which part of your experience.
Your login, password, account wallet and all activity carried out under your credentials fall fully within these terms. You are responsible for keeping your login details private; we are responsible for maintaining the account record accurately.
Deposits and withdrawals processed through bKash, Upay or Bank Transfer are governed by both these terms and the individual payment provider's own conditions. Where those conditions conflict, the payment provider's rules apply to the transfer itself.
Game content supplied by Habanero, CQ9, Pragmatic Play, Bigtime Gaming and Spadegaming is delivered under their own game certification. We carry these titles in the lobby; the game mechanics and outcome logic remain the studio's responsibility.
Links from our platform to external services — including payment apps, verification tools or partner sites — are not covered by these terms. Once you leave bdok3, you are subject to that third party's own policies and we hold no liability there.
These terms are not one-sided. You have clear, actionable steps available whenever you need to review your records, correct account details or raise a question with us. Account history — including every deposit made via bKash or Upay and every Bank Transfer withdrawal — is held on your transaction ledger, which you can access at any time after login under the account section. If any entry looks wrong, you have the right to contact our support team with the transaction reference and request a formal review. We aim to respond to account queries within the timeframe shown on the support page at the point you submit. If your personal details change — your registered phone number or the bank account linked for withdrawals — you can update them directly in your profile settings. Changes to payment details may require a verification step; the fields and instructions for that are shown in the settings screen itself. You do not need to contact support to make routine updates, though support is available if you encounter any difficulty completing them.
Open the transaction history in your account after login. Every bKash deposit, Upay transfer and Bank Transfer withdrawal is listed with a date, amount and status — no need to contact support for a routine check.
Go to profile settings to update your registered phone number or verified bank account. The screen shows the exact fields and any verification step required; follow the instructions shown there.
If a transaction record looks wrong or a term is unclear, contact support with your account ID and the relevant transaction reference. We log every query and reply through the channel you used to reach us.
You may request account closure at any time by contacting support. Pending withdrawals will be processed to your verified payment method before the account is closed; we confirm completion by the contact detail on your account.
If something in these Terms & Conditions is unclear, or you need to raise a concern about your account, there are three direct ways to contact us. Use the channel that works for you; all three reach the same support team.
Open the chat widget from any page on bdok3 while you are logged in. It is the fastest way to get a response on account questions, transaction queries or anything covered in these terms.
For written queries — including formal requests to correct account details or contest a transaction — send an email to the address listed in your account's help section. Include your account ID and any relevant transaction reference.
The help centre inside your account dashboard covers the most common terms questions — from how we handle bKash Deposit references to what happens if a Bank Transfer is delayed. Check there before contacting us directly.
We handle your account data carefully and give you clear paths to understand what we hold and why. These four areas explain our approach to the policy obligations that matter most to you.
We store the registration details, transaction records and communication history linked to your account. This data is held for the period required by our operating obligations and is not shared with unrelated third parties. Your account dashboard shows what is current.
Your account is protected by the login credentials you set at registration. We do not store your bKash PIN or Upay credentials — those are entered directly with your payment provider. If you suspect unauthorised access, contact support immediately through live chat.
We use cookies to keep your session active as you move through the lobby and to remember your language and display preferences. You can adjust cookie settings through your browser at any time; disabling session cookies may affect how the platform behaves.
When these Terms & Conditions change, the updated version is published on this page with a revised effective date at the top. For material changes, we send a notice to your registered contact. The current version always controls.
These are the questions we hear most often about how the Terms & Conditions work on bdok3. If your question is not here, our support team can help through live chat or email.
Yes. Every transaction you make through bKash, Upay or Bank Transfer on bdok3 is governed by these terms alongside the payment provider's own conditions. Where the two sets of rules differ, the payment provider's terms apply to the transfer itself. Our terms govern what happens to the funds once they reach your account wallet.
We publish the updated terms on this page and notify you through your account dashboard or your registered contact detail. If you continue using the platform after the effective date, you accept the new terms. If you disagree with a change, contact support to discuss your options before the change takes effect.
Access depends on your local law and the eligible regions we currently serve. It is your responsibility to confirm that using an online wagering platform is permitted where you are located. We do not confirm legality for every specific location; if you are unsure, check your local regulations before creating or continuing to use an account.
Go to profile settings after login. From there you can update your phone number, email address or verified bank account for Bank Transfer withdrawals. Some changes require a verification step — the screen shows the exact fields and instructions. If you run into difficulty, contact support through live chat with your account ID.
First, check your transaction history in your account dashboard — the status there reflects our latest record. If the deposit still shows as pending after a reasonable time, contact support via live chat or email and provide the bKash transaction reference shown in your bKash app. We will match it against our records and resolve it.
Contact our support team through live chat or email and state clearly that you want to close your account. Any pending withdrawal will be processed to your verified payment method — bKash, Upay or Bank Transfer — before the account is closed. We send a confirmation to your registered contact once closure is complete.